FAQs – yourspar.com
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FAQs

Please see below a helpful list of FAQs, which should assist you in using the website.

If for any reason they do not answer your question then please contact us on help@yourspar.com and we will do our best to help you.

Thank you for visiting Your SPAR.

Currently, we can't change time slots online. For a new collection time or possible delivery time, please call the store you purchased your shopping from. You can access the details here.

We will remove that line from your order and a refund will be applied. This refund will be processed by the payment provider and an updated receipt will be available for you upon collection / delivery of your order.

We do ask for the benefit and fairness of all our customers that you do collect your purchase at the time chosen. However, we understand on occasion that things happen. If you have ordered and collect the same day then we are happy to oblige. However, if you have ordered and do not collect your shopping on the day specified, we are unable to release your order. This is due to food quality, especially if you have items that are fresh food for example.

We currently offer Delivery and Click and Collect services from our Roe Lane store and you can benefit from Click and Collect at our Bluebell Way Store. 

When you choose to collect goods from us, there is a minimum spend of £15 but there is no collection fee. For deliveries, the cost is £3.50 per delivery. This is added to your order total at checkout. 

When you choose to collect goods or get deliveries from us, there is a minimum spend of £15.

To use the collection service, an order needs to be placed online. When online you will be able to select a 30 minute collection slot, 2 hours after the order has been placed online. The collection slots that are available will be from 10am – 7.30pm every day. Once you go to the basket, the minimum order value is £15. Once you checkout you will receive an order confirmation email. Once it is time to collect your order in store, notify a member of staff that you are there to collect an order, present your order confirmation email and the member of staff will pass you your goods. If you have any age restricted items in your basket the member of staff may ask for your ID. We operate a Think 25 policy in store. Once you have received your goods, check over the basket to ensure the order is correct and take your goods home.

We aim to have the best availability throughout all of our stores, with weekly ambient deliveries and fresh goods delivered 6 days a week. If we haven’t got the product you have requested, you will not be charged for the goods and a substitute will not be made.

We aim to make sure that each bag is packed with care and that no items should be damaged. If you notice that an item is damaged when you collect the goods in store, please notify a member of staff and they will handle the issue.

All orders will be available to collect for the rest of the day on collection day. If you do not collect your goods on your chosen collection day, the order will be cancelled.

When online you will be able to select a 30 minute collection slot, 2 hours after the order has been placed online. Collection slot availability is subject to demand.

To checkout select the basket option to view your order and the option to checkout will be available.

Once the order has been successfully paid for online, you will receive a confirmation email to the email address you provide.

When you are on the home screen there is a separate section to view our seasonal offers. Also when browsing through our site, price discounts and offers will show on the product information.

When you choose to create an account with us, the website will remember your previous orders and generate a list of your favourite products to easily order again.

There are no limits on the amount of goods you can buy. All goods are subject to availability in store.

There is no limit on the amount of goods you can buy, however all goods are subject to availability. If you would like to make a purchase from the store for an event, please contact us directly.

We may be unable to facilitate an order amendment at this time online. If you have issues with your order, please contact the store direct. 

You can pay with Visa, Mastercard, American Express, Maestro and Visa Debit. Gift cards and Coupons cannot be used to pay for an online order. We’re unable to accept Apple or Amazon Pay at this time.

You can find our Privacy Policy here.

If you notice there is an issue with your goods upon collection, please notify a member of staff and they will deal with your issue appropriately.

Please contact help@yourspar.com detailing the issue, remembering to include your phone number and we will do our best to assist you.

Once you have created an account with us, you can manage your account settings using the ‘My Account’ icon when you are logged in. Once in this section you have the option to change your password, contact details and remove yourself from mailing lists.